The specifics of moving from Verizon (with DSL) to Ooma

When we signed up for Ooma and decided to port our phone number, we could not get a consistent answer from either Ooma or Verizon regarding what would happen to our DSL service once the number was ported. Ooma was pretty sure that our DSL service would be dropped and we’d be without internet until we re-established the service. Four separate calls to Verizon regarding this resulted in four separate and inconsistent responses. Three times we were told from Verizon that our service would automatically shut off when the phone number port was completed. During one other call, the Verizon rep insisted that the default action when a phone service with DSL was ported was to convert to “dry-loop” or “naked” DSL. He was right.

You’d think that Verizon and Ooma would both have enough experience with people canceling Verizon phone service to go with VoIP services including Ooma to know what the standard process was! Since we could not locate straight answers from anyone, we decided to write this post to re-assure those who are going through the same process.

Yesterday, after about two weeks with Ooma, our phone number port was successfully completed. We didn’t lose internet service at all. Today, we received two communications from Verizon. One email, the other voice mail (on our newly ported number). Pretty much, all that’s required to keep the DSL is that we contact them within 7 days and provide a new means of paying for the DSL service since we won’t be receiving a bill.

Here’s the Voicemail left from Verizon:
Voicemail from Verizon

Here’s the text of the Verizon Email:

Dear Valued Verizon Online Member,

We know how important your Verizon High Speed Internet service is to you, which is why we are sending you this letter to help make sure that our records are updated following your recent request to change your voice telephone service to another provider.

As a result of that request, your Verizon Online account has been automatically modified so that we can continue to provide your High Speed Internet (HSI) service without Verizon voice service. Your HSI service remains active, and your email address, portal selection (if any), and value added services (if any) will all remain unaffected. If you were previously on a high speed internet annual plan, your commitment has transitioned to your new package and has not changed.

If you wish to continue enjoying Verizon’s High Speed Internet service, please contact our Billing Department at 1-800-567-6789 within the next 7 days. If you do not contact us within 7 days, your HSI service will be suspended for a period of thirty (30) days, then disconnected. If you attempt to access the Verizon HSI service during the suspension period, you will be presented with an opportunity to verify or change your billing information and restore your service.

If you do not wish to retain your Verizon High Speed Internet access service you do not need to take any action. Your service will be suspended after 7 days. Any charges incurred for HSI service following completion of your order to cancel Verizon voice service will be automatically credited within one to two bill cycles.

Your HSI service without Verizon voice is provided on a new dedicated data telephone line: [private]
Please retain this number to help us identify your account if you call us for assistance.

Your new monthly rate for Verizon High Speed Internet without voice is $ [private] per month, effective [private]. Any Verizon bundle discounts you may have previously had are no longer applicable and, if applicable, a bundle early termination fee will be assessed for cancelling the voice component of your Verizon bundle. Your use of the HSI service continues to be governed by the Verizon Online Terms of Service. You can review the Terms of Service by visiting: Internet Access Terms of Service

Thank you for choosing Verizon Online High Speed Internet!

Sincerely,
Verizon Online
Broadband Customer Care Team

So there you have it! If you’re porting a home phone to Ooma from a Verizon local phone service with DSL this is how it works – for now at least!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s